سیدامیر عباس زاده

Nowadays, it is not enough to only make services electronic. Due to Iran's high ranking in the two fields of infrastructure and human resources, the basis of smartness is available in Iran. The move towards smartness will show itself in evaluating the characteristics of e-participation, ease of doing business and online services. The purpose of this research is to analyze the critical success factors in implementing the smart government policy.

By examining the concept of smart government, its dimensions, the complexity of institutional communication and the experience of leading countries in this field, Van Meter and Van Horn's theory was selected from the subsets of the top-down approach in policy implementation. In explaining the smart government, its functions, outputs and outcomes, the definition and model of Gill and Garcia (۲۰۱۶), Kankanhali model (۲۰۱۹) and Chen Ma (۲۰۲۱) were used, and sub-questions related to the theoretical framework were produced.

The quantitative qualitative method with an emphasis on the qualitative part has been the focus of the researcher. The samples in both sections were selected purposefully. The audience of the qualitative section was ۱۶ active experts in the field of administrative transformation and digital transformation. As a result of using the theme analysis method, ۱۴ organizing themes were obtained.

  The strength of the analysis was confirmed by calculating Cohen's kappa coefficient and the result was ۰.۷۹. In the second step, using the organizing themes, the questions of the importance of performance questionnaire were designed, and finally, after receiving ۱۷ answers from officials, experts and activists of the private sector, prioritization of factors was done through the IPA technique .

The result of this research was the recognition and prioritization of the factors that play a special role in the implementation of the smart government policy. Strengthening the governance system in the field of smartness, eliminating the areas of conflict of interests and organizational resistance in a soft way by designing the change process, ease of data flow under the rules of data governance from the stage of creation to deletion, the serious will of governance at the local, national and regional levels. Creating a smart government ecosystem by creating cooperation and participation of the public and private sectors in the development of services and eliminating monopoly in its provision, ease of use in obtaining the required services with the aim of satisfying citizens, imaging the future for human resources in this area, aligning the interests of managers and Executives with the level of implementation of the smart government, the use of think tanks and media in order to take advantage of the opportunities and address the daily concerns of the society, continuous monitoring of the performance metrics of the smart government with the aim of increasing productivity, re-creating services and appropriate service delivery processes With new technologies, cost generation for no actions in the field of smart government, financing of priority projects, especially in the field of basic services, with an emphasis on crowdsourcing approaches, and finally, the factor of strengthening physical infrastructure with a long-term perspective as critical success factors. In the implementation of the smart government policy, it was analyzed that the first three cases were ranked as factors requiring concentration from the government, the last case as a waste of resources, and the rest as factors requiring the maintenance of procedures or low priority.