حامد باباعلی

Today's global business environment has led organizations to focus on quality improvement in order to globalize their quality strategy. In the meantime, the first layer that needs attention from a quality point of view in supply chains is the suppliers. On the other hand, the current research specifically focuses on the provision of support services for bank ATM machines, and due to the identification of problems in this sector, the researcher has decided to focus on this area as a subject of study. Considering the existing gaps, the present research seeks to identify the key factors of success in managing the quality of suppliers in the supply chain of ATM support services, weighting and prioritizing these factors, as well as explaining and analyzing the relationship between these factors. The current research is applied in terms of purpose and descriptive in terms of data analysis method. In this research, ۱۰ people are selected as samples. The sampling method is purposeful. The data collection tools of this research include interviews and questionnaires. The interview includes the following questions: What are the key success factors for supplier quality management in the supply chain of ATM support services? The questionnaire contains extractive factors and the relationship between the factors is measured through this questionnaire, and for its analysis, two methods of Dimtel and the network analysis process are used. Its validity will be evaluated using the opinions of professors and Cronbach's alpha test will be used to measure reliability. It has been used to prioritize the factors and give weight to them according to the criteria of cost, quality, flexibility of chain members, tra  arency and clarity, supplier development and supplier control. Based on the method of content analysis and interviews with experts, ۲۰ main factors were found as the key success factors in the management of the quality of suppliers of the supply chain of bank ATM support services, which were finally prioritized and based on the weight obtained from the network analysis method. The most important factors were determined and ranked. The three factors "participation of the senior management in improving the quality system of the supplier", "integrity of the supplier" and "choosing the right supplier" were identified as the three factors with the highest weight and priority. Based on the results obtained from the Dimtel method, "participation of senior management in improving supplier quality system" and "supplier selection" are suitable factors that affect all factors.