حجت اله جعفری

This research was conducted with the aim of investigating and evaluating the job satisfaction status of one of the most sensitive jobs in the operational sector of tourism in the field of air tra  ortation, i.e. pilots. In line with this goal, by examining the concept of job satisfaction in the airline industry and related theories, identifying the factors that determine the job satisfaction of Iranian airline pilots, and after determining the current state of job satisfaction of Iranian airline pilots, the effect of various variables Like age, social status, seniority, etc., the job satisfaction of Iranian airline pilots was investigated and analyzed. This research is practical from the point of view of the purpose of conducting the research. In terms of the method of collecting and analyzing and expressing the results, considering that it is trying to evaluate and show the current situation, it is a descriptive survey research. The data of the research has been collected with the help of a five-choice Likert scale questionnaire. In the last part of the research, correlation analysis has been used to reveal and measure the type of relationship between variables. The two factors of job challenge and high and medium job stress level along with irregular working hours can lead to things like regretting choosing a job, feeling that the job is not interesting compared to other jobs, being forced and enduring the job, and finally Some people may quit their jobs. For example, people who do not have a personality type suitable for a pilot's job or people who cannot balance their job and personal responsibilities at some stages of their lives. Therefore, it is necessary to carefully examine such cases in the human resources department. Work interactions were investigated in three parts, mechanisms and processes, vertical relationship with superiors and horizontal relationship with colleagues. In the department of mechanisms and processes, knowledge sharing in companies has been evaluated positively, but there is no good feeling about the other two parameters, i.e. attention to the employee's opinions and the fairness of the evaluation mechanism. Examining the data on the quality of the relationship with superiors shows that Despite the relative belief in the expert knowledge of the superior, in other cases, the relationship is not good. More than ۵۰% of the respondents feel that they are not very important to their superiors and that their superiors do not treat them with respect. ۴۱.۶% feel a high level of discrimination and ۳۳.۳% feel an average level of discrimination in the behavior of superiors with employees. Unlike the relationship with superiors, research data shows that the quality of relationship with colleagues in all three cases of receiving feedback from colleagues, feeling of teamwork and the existence of friendly relationship with colleagues has an acceptable level among the pilots of airline companies.